Privacy Policy

1. Who We Are

This website and the Kanolia products are operated by KANOLIA("Kanolia", "we", "us", or "our"), located at Paris,France. If you have any questions about this policy or your personal data, you can contact us at uskanolia@outlook.com.

2. Information We Collect

We collect different types of information depending on how you interact with us:

  • Information you provide directly: your name, email address, shipping and billing address, phone number, and payment details when you place an order or create an account.
  • Pet and health-tracking data: if you use the Kanolia collar and app, we may collect data related to your dog, such as activity levels, heart rate, sleep patterns, and stress indicators, along with any pet profile information you enter (name, breed, age, weight).
  • Automatically collected information: your IP address, browser type, device information, pages viewed, and how you interact with our website, collected through cookies and similar technologies.
  • Communications: any information you share when you contact our customer support or respond to surveys.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, and deliver your products;
  • Provide, operate, and improve the Kanolia collar and mobile application;
  • Analyze pet health and activity data to deliver the monitoring and alert features of the product;
  • Communicate with you about your order, account, or support requests;
  • Send you marketing communications, where you have consented to receive them;
  • Detect, prevent, and address fraud, security issues, or technical problems;
  • Comply with our legal obligations.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: performance of a contract (to fulfill your order and provide the service), your consent (for marketing and certain cookies), our legitimate interests (to improve and secure our services), and compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business, such as payment processors, shipping carriers, hosting providers, and analytics services;
  • Our e-commerce and app platform providers (for example, our website host and the cloud services that power the Kanolia app);
  • Legal and regulatory authorities, where required by law or to protect our rights;
  • A successor entity in the event of a merger, acquisition, or sale of assets.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and support our advertising (including through platforms such as Meta and Google). You can control or disable cookies through your browser settings. For more detail, 

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements. Pet health data is retained for as long as your account is active, unless you request its deletion.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing;
  • Withdraw consent at any time;
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at uskanolia@outlook.com. California residents have specific rights under the CCPA/CPRA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including United states. Where we transfer data internationally, we take steps to ensure it is protected in line with applicable data protection laws.

11. Children's Privacy

Our website and products are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: uskanolia@outlook.com