Return Policy

. Return Window

You may request a return within 15 days of receiving your order. After this period, we are unfortunately unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It was purchased directly from our official website, kanolia.us;
  • It is returned within the return window stated above;
  • It is in its original condition, with all packaging, accessories, and components included;
  • You can provide proof of purchase (order number or confirmation email).

3. Satisfaction Guarantee

We stand behind our product. If your Kanolia collar doesn't meet your expectations, you may return it within the return window for a refund, subject to the conditions in this policy.4. How to Start a Return

To begin a return, please email us at uskanolia@outlook.com with:

  • Your order number;
  • The name used on the order;
  • The reason for your return.

Our team will reply with return instructions and the return address. Please do not send your item back before receiving confirmation from us, as unauthorized returns may not be processed.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was sent. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us at uskanolia@outlook.com within [7] days of delivery, including photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

8. Exchanges

If you'd like to exchange your item for a different color or size, please contact us and we'll let you know if an exchange is possible. Exchanges are subject to product availability.

9. Non-Returnable Items

Certain items may not be eligible for return, such as gift cards or items marked as final sale. Any such exclusions will be clearly indicated at the time of purchase.

10. Contact Us

For any questions about returns or refunds, reach out to us at uskanolia@outlook.com and we'll be glad to help.