Terms and conditions of sale
1. About Us
This website is operated by KANOLIA ("Kanolia", "we", "us", "our"), located at Paris, France. You can contact us at uskanolia@outlook.com.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a binding contract.
3. Products and Descriptions
We make every effort to display our products and their features as accurately as possible. However, colors, images, and descriptions are provided for general guidance and may vary slightly from the actual product. We reserve the right to modify or discontinue any product at any time without notice.
4. Important Notice — Health Monitoring, Not Medical Advice
The Kanolia collar and app are wellness and monitoring tools designed to track and provide insights about your dog's activity, sleep, heart rate, and related metrics. They are notveterinary medical devices and do not diagnose, treat, cure, or prevent any disease or health condition.
The information provided by Kanolia is not a substitute for professional veterinary care. You should always consult a qualified veterinarian regarding your dog's health, and you should never disregard or delay professional advice based on data or alerts from the product. Kanolia does not guarantee the detection of any specific health issue, and alerts may not be triggered in every situation.
5. Orders and Acceptance
When you place an order, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment, you will be refunded in full.
6. Pricing and Payment
All prices are listed in USD and are subject to change without notice. We make every effort to ensure prices are accurate, but errors may occur. If we discover a pricing error on an item you have ordered, we will contact you before processing the order. Payment must be received in full before your order is shipped.
7. Shipping and Delivery
Shipping times and costs are described on our website and in our Shipping Policy. Delivery estimates are not guaranteed, and we are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you upon delivery.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please review it before making a purchase.
9. Intellectual Property
All content on this website — including the Kanolia name, logo, text, images, graphics, and software — is the property of Kanolia or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or use any of this content without our prior written permission.
10. Acceptable Use
You agree not to use our website or products for any unlawful purpose, to interfere with their operation, or to attempt to gain unauthorized access to our systems. We reserve the right to suspend or terminate access to anyone who violates these Terms.
11. Limitation of Liability
To the maximum extent permitted by law, Kanolia shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or app, including reliance on any data or alerts provided. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Warranties
We provide our products with any warranties required by applicable law. [If you offer a specific manufacturer warranty, e.g. a 1-year limited warranty, describe it here.]Except as expressly stated, products are provided "as is" without additional warranties.
13. Indemnification
You agree to indemnify and hold Kanolia harmless from any claims, losses, or expenses arising from your breach of these Terms or your misuse of our products or website.
14. Governing Law
These Terms are governed by the laws of the United States, without regard to its conflict of law principles.
15. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page with the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms, please contact us at uskanolia@outlook.com.